AI Concierge for resident calls and chats
An assistant that answers residents by phone and chat around the clock, opens tickets and hands the hard cases to a person.
What it does
- Answers incoming calls at any hour and logs each request as a ticket.
- Sorts requests by type and urgency, so the dispatcher sees what matters first.
- Passes complex cases to a live person with the context already captured.
How it works
- 01Connect your existing dispatcher number or get a new one.
- 02Choose the request types and the routing rules.
- 03The assistant starts taking calls.
Questions
Does it replace the dispatcher?
No. It takes the routine calls and the night shift; anything it cannot resolve goes to a person with the conversation attached.
Does it work with our CRM?
It runs inside Unitify and integrates with other CRM systems.
What happens after hours?
It keeps answering. Requests made at night and on weekends become tickets like any other.
How do I try it?
Talk to the concierge on its page, no account needed. Then book a demo to see it on your own number.
The concierge answers. The platform does the rest.
On Unitify every call becomes a ticket with a status the resident can check in the app.