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Unitify

Software for upravitelji in Croatia

The Law on the Management and Maintenance of Buildings has applied since 1 January 2025, and since 2025 a Croatian apartment building is a legal person in its own right — the community of co-owners. Unitify gives Croatian upravitelji (managers) one place to run the separate building account, payment control and owner reporting.

No credit card required

Results across buildings running on Unitify

  • 27%
    more on-time payments
  • 34%
    faster request resolution
  • 70%
    of payments made online
  • 10,000+
    requests handled monthly

Across buildings running on Unitify

CRM
Resident App
Technician App
Billing
AI
Access
Video
Meters
Booking
Marketplace
Unitify

No more routine

Every one of these becomes a ticket, gets solved and stays on record. One platform for property management.

One platform built for the Zakon o upravljanju i održavanju zgrada and the upravitelj (manager) it makes responsible for the building's separate account, its 24/7 emergency channel and its filings into two state registers.

One platform, three layers

  1. Operations

    CRM, billing, resident and technician apps. Every request becomes a ticket, every invoice goes out on time.

  2. Building

    Intercoms, access control, cameras, meters, EV chargers and building systems. The hardware layer most platforms leave out.

  3. Intelligence

    AI answers calls, files tickets and writes reports. Nothing happens without your approval.

Built for the people who run buildings

  • Platform

    Your command center: requests, payments, communication, analytics.

  • Resident App

    Bills, meter readings, requests and door keys in the resident’s pocket.

  • Technician App

    Today’s jobs, routes, photos and checklists, right in the field.

  • AI Tools

    A concierge that answers calls and reports that write themselves.

  • Billing

    Automatic charges, invoices, split bills, debt reminders.

  • Also equipping new residential complexes

    Access control, video intercoms and dispatching for developers building new residential complexes in Zagreb and beyond.

    Resident unlocking the building entrance with a smartphone at a glowing Unitify intercom panel

Everything a building needs

Modules connect to the same platform and the same resident app. Start with requests and payments, add the rest when you need it.

  • Booking

    Residents book the gym, sauna or meeting room and pay in the app.

  • Digital passes

    Guest and courier passes, doors open from the phone.

  • Meter telemetry

    Readings arrive automatically, nobody knocks on doors.

  • Digital intercom

    Intercom calls go straight to the resident’s phone.

  • EV charging

    Stations on the map, sessions booked and paid in the app.

  • Building management

    Ventilation, heating, power and lifts under remote control.

  • AI Reports

    Upload raw files, get a clean report. Excel, 1C file exchange, even WhatsApp exports.

  • Video surveillance

    Live cameras, archives and plate recognition at the gate.

  • Developer showcase

    Sell your next building to people who already live in one of yours.

  • Marketplace

    Paid services from the management company and its partners.

  • Telegram bot

    Requests and payments for residents who won’t install another app.

  • Open API

    Connect your billing, ERP, chatbots or devices.

Works with what you already use

Croatian building charges run on the payment methods residents already use for recurring bills. Card payments run through Unitify's integrated Stripe acquiring.

Integrated

Unitify processes the payment directly, delivers the bill into the network the resident pays through, or the device talks to Unitify directly.

  • Stripe

Payment methods residents already use

How residents already pay. Unitify’s billing reconciles the payment; these are not Unitify-built connectors.

  • HUB 3A
  • KEKS Pay
  • Aircash

Works alongside

Tools your building already uses for notifications and file exchange, not for processing payments.

  • 1C (file exchange)
  • Telegram
  • Smart devices
Easybilly

Close the month in minutes

Easybilly applies each building’s own rules, generates the invoices and sends them to the resident app. Every line says where its number came from.

EasybillyPaid
Apartment 12June 2026
Martićeva ulica 42, Zagreb
Pričuva (incl. management)
€56.70
Heating
€7.53
Water and sewerage
€24.93
Electricity, common areas
€4.20
Waste collection
€2.87
Lift
€4.87
Intercom
€2.10
Total due€103.20
EasybillyPaid
Apartment 44June 2026
Martićeva ulica 42, Zagreb
Pričuva (incl. management)
€100.80
Heating
€13.39
Water and sewerage
€44.33
Electricity, common areas
€7.47
Waste collection
€5.10
Lift
€8.65
Intercom
€2.10
Total due€181.84
EasybillyPaid
Apartment 77June 2026
Martićeva ulica 42, Zagreb
Pričuva (incl. management)
€85.05
€1.05/m² × 81 m²
Heating
€11.30
Water and sewerage
€37.40
Electricity, common areas
€6.30
Waste collection
€4.30
Lift
€7.30
Intercom
€2.10
Total due€153.75
  • Import apartments, owners and opening balances from Excel or your old system.
  • Charge per square metre, per apartment, per resident or a flat amount.
  • Residents get a PDF with a QR code, or pay in one tap in the app.
Learn more about Easybilly
AI Concierge

Meet your 24/7 dispatcher

AI Concierge answers every call and chat, creates tickets and keeps residents posted. A human approves every decision.

AI Concierge
  1. Resident: Hello! I just noticed there’s no hot water in my apartment. Could you look into what’s going on?
  2. AI Concierge: Hi there! Thanks for letting us know. We’ll send a technician to take a look within the next hour. Could you confirm someone will be home?
  3. Resident: The technician, Ivan, just left — everything works.
  4. AI Concierge: Glad to hear it! I’ve marked the request as resolved. From your first message to the fix: 52 minutes.
Ticket openedTechnician assignedResolved52 min

Who runs their buildings on Unitify

  • Property managers

    Calls, spreadsheets and debtors eat your margin.

    Cut operating costs and collect payments on time.

  • Owners’ associations

    Volunteers drown in admin work.

    Run your building transparently, without an office.

  • Starting an association

    You are forming one from scratch, with no system and no budget.

    Set up payments, vetted contractors and a resident chat on the free plan.

  • Developers

    Handover chaos ruins the brand you built.

    Launch a branded management company out of the box, white label included.

Buildings that run on Unitify

Ande Tower runs digital-first

A premium residential complex in Georgia moved requests, payments, access and resident communication to Unitify.

  • 80%
    on-time collection, up from 40% in 6 months
  • 3x
    faster request handling
  • +❤️
    resident loyalty
Ande Tower, a premium residential complex, at dusk (illustrative render)

Avant Park: residents were paying on day one

The developer's own management company in Baku moved charges from Excel to Unitify billing within the first months; residents pay through the app.

  • 1,000
    apartments connected
  • 300
    app downloads in the first 24 hours
  • $1,000+
    paid through the app in the first 24 hours
74%
of payments via the app by month three, up from 19%
Avant Park · Baku, Azerbaijan

The difference is the routine

Requests live in phone calls and chats
Every request becomes a tracked ticket
Debt collection by hand, late payments
Auto reminders and online payments, 27% more on-time payments
Intercom, cameras and meters in separate systems
One platform controls the whole building
Reports take days in Excel
AI builds a report from raw data in minutes
Residents call to ask what’s happening
Residents see the status in the app
Buying starts with a sales call and a contract
Start free today, talk to sales when you’re ready
Ilia Sotonin, founder of Unitify

Built by a property manager

In 2012 Ilia Sotonin started a residential management company and kept the duty phone under his pillow. The software he built to get some sleep grew into a platform for 10,000 management companies and more than 5 million apartments. Unitify is that platform, rebuilt for the global market.

  • 2012
    in property management since
  • 10,000
    management companies
  • 5M+
    apartments
Pricing

Pricing that scales with your buildings

Unlimited users and properties on every plan. Optional add-ons, charged only if you switch them on: billing $0.5 per invoice (free on Pro), video and intercom $1 per apartment.

  • Free

    $0

    / apartment / month

    • Core features.
    • One news post for residents per month.
    • No AI features.

    A plan, not a trial. No card, no expiry.

  • Base

    Most popular
    $0.5

    / apartment / month

    • Full features.
    • Unlimited news posts for residents.
    • AI request classifier.
    • Digital passes.
    • Booking for shared spaces.

    30 days, no credit card required

  • Pro

    $1.5

    / apartment / month

    • Everything in Base.
    • AI concierge.
    • AI reports.
    • Billing and invoicing included.
    • API access.
    • Smart building integrations.

    AI features have their own usage limit. It is set high enough that most companies never reach it. Past that point usage is billed per token, and we tell you before you get close.

    30 days, no credit card required

See full pricing

Questions a building manager in Croatia asks

What changed on 1 January 2025?

Croatia rewrote the rules for apartment buildings: the Law on the Management and Maintenance of Buildings has applied since 1 January 2025. Since 2025 a Croatian apartment building is a legal person in its own right — the community of co-owners — with its own name, its own address and its own tax number, able to contract, to sue and to be sued.

Do I need a licence to manage a building in Croatia?

Any legal or natural person registered for the activity of real-estate management may be a building manager in Croatia. The law sets no licence, no examination and no qualification level.

What's the emergency-repair SLA?

Croatian law requires the manager to make emergency repairs possible every day of the year, around the clock, and to secure an emergency repair within three hours of it being reported.

Is the building's money protected if the manager goes bankrupt?

The manager must open and keep a separate account for each building and run each community's business apart from its own accounts — and if the manager goes bankrupt or is enforced against, the building's money is out of reach.

What happens if an owner doesn't pay?

In Croatia a management invoice is itself an enforcement instrument. The manager does not need a judgment first: it files on the invoice, and the debtor receives a payment order with an eight-day deadline. Croatian law charges default interest on late payment automatically: the European Central Bank reference rate plus three percentage points where a consumer is involved, reset every six months.

What are the two state registers, and who files into them?

Croatia now runs two national public registers for apartment buildings, both kept by the State Geodetic Administration and both filed electronically: a Register of Communities of Co-owners and a Register of Building Managers. The manager files into both: the community within 90 days of taking over the building and changes within 15 days, its own register entry within 90 days and changes within 8 days.

Is there a deadline to re-paper the building's agreements?

Every Croatian building has two years from 1 January 2025 to conclude a new inter-owner agreement and a new management contract, and the old ones cease to apply at the end of that period.

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