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Unitify

Software for upravitelji in Croatia

The Law on the Management and Maintenance of Buildings has applied since 1 January 2025, and since 2025 a Croatian apartment building is a legal person in its own right — the community of co-owners. Unitify gives Croatian upravitelji (managers) one place for a record of payments into the separate building account, payment control and owner reporting.

No credit card required

Results from live deployments: Ande Tower and Avant Park

  • 80%
    on-time collection at Ande Tower, up from 40% in six months
  • 3x
    faster request handling at Ande Tower
  • 74%
    of collected payments made in the app at Avant Park (Aug 2026; 19% in June)
  • 1,000
    apartments connected at Avant Park

Live deployments: Ande Tower (Batumi), Avant Park (Baku)

CRM
Resident App
Technician App
Billing
AI
Access
Video
Meters
Booking
Marketplace
Unitify

No more routine

Every one of these becomes a ticket, gets solved and stays on record. One platform to run the whole building.

One platform built for the Zakon o upravljanju i održavanju zgrada and the upravitelj (manager) it makes responsible for the building's separate account, its 24/7 emergency channel and its filings into two state registers.

One platform, three layers

  1. Operations

    CRM, billing, resident and technician apps. Every request becomes a ticket, every invoice goes out on time.

  2. Building

    Intercoms, access control, cameras, meters, EV chargers and building systems. The hardware layer most platforms leave out.

  3. Intelligence

    AI answers calls, files tickets and writes reports. Nothing happens without your approval.

Built for the people who run buildings

  • Platform

    Your command center: requests, payments, communication, analytics.

  • Resident App

    Bills, meter readings, requests and door keys in the resident’s pocket.

  • Technician App

    Today’s jobs, routes, photos and checklists, right in the field.

  • AI Tools

    A concierge that answers calls and reports that write themselves.

  • Billing

    Automatic charges, invoices, split bills, debt reminders.

  • Also equipping new residential complexes

    Access control, video intercoms and dispatching for developers building new residential complexes in Zagreb and beyond.

    Resident unlocking the building entrance with a smartphone at a glowing Unitify intercom panel

Everything a building needs

Modules connect to the same platform and the same resident app. Start with requests and payments, add the rest when you need it.

  • Booking

    Residents book the gym, sauna or meeting room and pay in the app.

  • Digital passes

    Guest and courier passes, doors open from the phone.

  • Meter telemetry

    Readings arrive automatically, nobody knocks on doors.

  • Digital intercom

    Intercom calls go straight to the resident’s phone.

  • EV charging

    Stations on the map, sessions booked and paid in the app.

  • Building management

    Ventilation, heating, power and lifts under remote control.

  • AI Reports

    Upload raw files, get a clean report. Excel, accounting systems, even WhatsApp exports.

  • Video surveillance

    Live cameras, archives and plate recognition at the gate.

  • Developer showcase

    Sell your next building to people who already live in one of yours.

  • Marketplace

    Paid services from the management company and its partners.

  • Open API

    Connect your billing, ERP, chatbots or devices.

Works with what you already use

Croatian building charges run on the payment methods residents already use for recurring bills. Card payments run through Unitify's integrated Stripe acquiring.

Integrated

Unitify processes the payment directly, delivers the bill into the network the resident pays through, or the device talks to Unitify directly.

  • Stripe

Payment methods residents already use

How residents already pay. Unitify’s billing reconciles the payment; these are not Unitify-built connectors.

  • HUB 3A
  • KEKS Pay
  • Aircash

Works alongside

Tools your building already uses for notifications and file exchange, not for processing payments.

  • Accounting software (file exchange)
  • Telegram
  • Smart devices
Easybilly

Close the month in minutes

Easybilly applies each building’s own rules, generates the invoices and sends them to the resident app. Every line says where its number came from.

  • Import apartments, owners and opening balances from Excel or your old system.
  • Charge per square meter, per apartment, per resident or a flat amount.
  • Residents get a PDF with a QR code, or pay in one tap in the app.
Learn more about Easybilly
AI Concierge

Meet your 24/7 dispatcher

AI Concierge answers every call and chat, creates tickets and keeps residents posted. A human approves every decision.

AI Concierge
  1. Resident: Hello! I just noticed there’s no hot water in my apartment. Could you look into what’s going on?
  2. AI Concierge: Hi there! Thanks for letting us know. We’ll send a technician to take a look within the next hour. Could you confirm someone will be home?
  3. Resident: The technician, Ivan, just left — everything works.
  4. AI Concierge: Glad to hear it! I’ve marked the request as resolved. From your first message to the fix: 52 minutes.
Ticket openedTechnician assignedResolved52 min

Who runs their buildings on Unitify

  • Management companies

    Calls, spreadsheets and debtors eat your margin.

    Cut operating costs and collect payments on time.

  • Owners’ associations

    Volunteers drown in admin work.

    Run your building transparently, without an office.

  • Starting an association

    You are forming one from scratch, with no system and no budget.

    Set up payments, vetted contractors and a resident chat on the free plan.

  • Developers

    Handover chaos ruins the brand you built.

    Launch a ready-to-run management company; your own branding is a paid white-label option.

Buildings that run on Unitify

Ande Tower runs digital-first

A premium residential complex in Georgia moved requests, payments, access and resident communication to Unitify.

  • 80%
    on-time collection, up from 40% in 6 months
  • 3x
    faster request handling
  • +❤️
    resident loyalty
Ande Tower, a premium residential complex, at dusk (illustrative render)

Avant Park: residents were paying on day one

The developer's own management company in Baku moved charges from Excel to Unitify billing within the first months; residents pay through the app.

  • 1,000
    apartments connected
  • 300
    app downloads in the first 24 hours
  • $1,000+
    paid through the app in the first 24 hours
74%
of collected payments made through the app in August 2026, up from 19% in June 2026
Avant Park · Baku, Azerbaijan

The difference is the routine

Requests live in phone calls and chats
Every request becomes a tracked ticket
Debt collection by hand, late payments
Auto reminders and online payments: Ande Tower went from 40% to 80% on-time collection in six months
Intercom, cameras and meters in separate systems
One platform controls the whole building
Reports take days in Excel
AI builds a report from raw data in minutes
Residents call to ask what’s happening
Residents see the status in the app
Buying starts with a sales call and a contract
Start free today, talk to sales when you’re ready
Ilia Sotonin, founder of Unitify

Built by a property manager

In 2012 Ilia Sotonin started a residential management company and kept the duty phone under his pillow. The software he built to get some sleep grew into a platform for 10,000 management companies and more than 5 million apartments. Unitify is that platform, rebuilt for the global market.

  • 2012
    running buildings since
  • 10,000
    management companies
  • 5M+
    apartments
Pricing

Pricing that scales with your buildings

Unlimited users and properties on every plan. Optional add-ons, charged only if you switch them on: billing €0.5 per invoice (free on Pro), video and intercom €1 per apartment.

  • Free

    €0

    / apartment / month

    • Core features.
    • One news post for residents per month.
    • No AI features.

    A plan, not a trial. No card, no expiry.

  • Base

    Most popular
    €0.5

    / apartment / month

    • Full features.
    • Unlimited news posts for residents.
    • AI request classifier.
    • Digital passes.
    • Booking for shared spaces.

    30 days, no credit card required

  • Pro

    €1.5

    / apartment / month

    • Everything in Base.
    • AI concierge.
    • AI reports.
    • Billing and invoicing included.
    • API access.
    • Smart building integrations.

    AI features are billed per operation in AI credits on top of the plan price: 1 credit = €0.01, with 500 credits a month included. You set the spending limit, so there are no surprise invoices.

    30 days, no credit card required

See full pricing

Questions a building manager in Croatia asks

What changed on 1 January 2025?

Croatia rewrote the rules for apartment buildings: the Law on the Management and Maintenance of Buildings has applied since 1 January 2025. Since 2025 a Croatian apartment building is a legal person in its own right — the community of co-owners — with its own name, its own address and its own tax number, able to contract, to sue and to be sued.

Do I need a license to manage a building in Croatia?

Any legal or natural person registered for the activity of real-estate management may be a building manager in Croatia. The law sets no license, no examination and no qualification level.

What's the emergency-repair SLA?

Croatian law requires the manager to make emergency repairs possible every day of the year, around the clock, and to secure an emergency repair within three hours of it being reported.

Is the building's money protected if the manager goes bankrupt?

The manager must open and keep a separate account for each building and run each community's business apart from its own accounts — and if the manager goes bankrupt or is enforced against, the building's money is out of reach.

What happens if an owner doesn't pay?

In Croatia a management invoice is itself an enforcement instrument. The manager does not need a judgment first: it files on the invoice, and the debtor receives a payment order with an eight-day deadline. Croatian law charges default interest on late payment automatically: the European Central Bank reference rate plus three percentage points where a consumer is involved, reset every six months.

What are the two state registers, and who files into them?

Croatia now runs two national public registers for apartment buildings, both kept by the State Geodetic Administration and both filed electronically: a Register of Communities of Co-owners and a Register of Building Managers. The manager files into both: the community within 90 days of taking over the building and changes within 15 days, its own register entry within 90 days and changes within 8 days.

Is there a deadline to re-paper the building's agreements?

Every Croatian building has two years from 1 January 2025 to conclude a new inter-owner agreement and a new management contract, and the old ones cease to apply at the end of that period.

Who is the co-owners' representative and who elects him?

The co-owners' representative (predstavnik suvlasnika) is elected by the co-owners with a majority of more than half, meaning more than 50% of the co-ownership shares. If the person elected is not a co-owner, a spouse, a partner or informal partner, or a direct-line relative of a co-owner living in the same building, the decision needs a two-thirds majority. Majorities are measured by the co-ownership shares entered in the land register or, where shares have not been determined, against the building's total value area. The representative convenes the co-owners' meeting and signs the management contract with the manager on the co-owners' behalf, and the manager delivers the maintenance programs to him and the annual report to the co-owners through him.

From the blog

Ready to cut the routine?

Starting costs nothing

  • Free is a real plan

    No limit on users or buildings on the free plan.

  • We handle the migration

    Moving from another product? We transfer your data and set up the integrations you need.

  • No sales call required

    Sign up, add your first building and see it work. Book a demo when you have questions.