Software for stambene zajednice in Serbia
A Serbian housing community is a legal person with its own bank account, and every owner has a statutory right to see that account electronically. Unitify gives Serbian managers one place to run payment control, owner reporting and the building's payment record.
No credit card required
Results from live deployments
- 80%on-time collection, up from 40% in six months
- 74%of payments made through the resident app
- 3xfaster request handling
CRM
Resident App
Technician App
Billing
AI
Access
Video
Meters
Booking
Marketplace
No more routine
Every one of these becomes a ticket, gets solved and stays on record. One platform to run the whole building.
One platform built for the Zakon o stanovanju i održavanju zgrada and the stambena zajednica (housing community) that becomes a legal person the moment two people own two separate units in the building.
One platform, three layers
Operations
CRM, billing, resident and technician apps. Every request becomes a ticket, every invoice goes out on time.
Building
Intercoms, access control, cameras, meters, EV chargers and building systems. The hardware layer most platforms leave out.
Intelligence
AI answers calls, files tickets and writes reports. Nothing happens without your approval.
Built for the people who run buildings
Platform
Your command center: requests, payments, communication, analytics.
Resident App
Bills, meter readings, requests and door keys in the resident’s pocket.
Technician App
Today’s jobs, routes, photos and checklists, right in the field.
AI Tools
A concierge that answers calls and reports that write themselves.
Billing
Automatic charges, invoices, split bills, debt reminders.
Also equipping new residential complexes
Access control, video intercoms and dispatching for developers building new residential complexes in Belgrade and beyond.
Everything a building needs
Modules connect to the same platform and the same resident app. Start with requests and payments, add the rest when you need it.
Booking
Residents book the gym, sauna or meeting room and pay in the app.
Digital passes
Guest and courier passes, doors open from the phone.
Meter telemetry
Readings arrive automatically, nobody knocks on doors.
Digital intercom
Intercom calls go straight to the resident’s phone.
EV charging
Stations on the map, sessions booked and paid in the app.
Building management
Ventilation, heating, power and elevators under remote control.
AI Reports
Upload raw files, get a clean report. Excel, accounting systems, even WhatsApp exports.
Video surveillance
Live cameras, archives and plate recognition at the gate.
Developer showcase
Sell your next building to people who already live in one of yours.
Marketplace
Paid services from the management company and its partners.
Open API
Connect your billing, ERP, chatbots or devices.
Works with what you already use
Serbian building charges run on the payment methods residents already use for recurring bills — there is no Unitify-integrated acquiring rail in this market yet.
Payment methods residents already use
- Bank transfer
- NBS IPS QR
- Infostan unified billing (Belgrade)
- Post office / bank counter
Works alongside
- Accounting software (file exchange)
- Telegram
- Smart devices
Close the month in minutes
Easybilly applies each building’s own rules, generates the invoices and sends them to the resident app. Every line says where its number came from.
- Import apartments, owners and opening balances from Excel or your old system.
- Charge per square meter, per apartment, per resident or a flat amount.
- Residents get a PDF with a QR code, or pay in one tap in the app.
Meet your 24/7 dispatcher
AI Concierge answers every call and chat, creates tickets and keeps residents posted. A human approves every decision.
- Resident: Hello! I just noticed there’s no hot water in my apartment. Could you look into what’s going on?
- AI Concierge: Hi there! Thanks for letting us know. We’ll send a technician to take a look within the next hour. Could you confirm someone will be home?
- Resident: The technician, Dušan, just left — everything works.
- AI Concierge: Glad to hear it! I’ve marked the request as resolved. From your first message to the fix: 52 minutes.
Who Unitify is built for
Management companies
Calls, spreadsheets and debtors eat your margin.
Cut operating costs and collect payments on time.
Owners’ associations
Volunteers drown in admin work.
Run your building transparently, without an office.
Starting an association
You are forming one from scratch, with no system and no budget.
Set up payments, vetted contractors and a resident chat on the free plan.
Developers
Handover chaos ruins the brand you built.
Launch a ready-to-run management company; your own branding is a paid white-label option.
The difference is the routine
Built by someone who ran buildings
In 2012 Ilia Sotonin started a residential management company and kept the duty phone under his pillow. The software he built to get some sleep grew into a platform for 10,000 management companies and more than 5 million apartments. Unitify is that platform, rebuilt for the global market.
- 2012running buildings since
- 10,000management companies
- 5M+apartments
Pricing that scales with your buildings
Unlimited users and properties on every plan. Optional add-ons, charged only if you switch them on: billing €0.5 per invoice (free on Pro), video and intercom €1 per apartment. All prices exclude VAT.
Free
€0/ apartment / month
- Core features.
- One news post for residents per month.
- No AI features.
Base
€1/ apartment / month
- Full features.
- Unlimited news posts for residents.
- AI request classifier.
- Digital passes.
- Booking for shared spaces.
Pro
€3/ apartment / month
- Everything in Base.
- AI concierge.
- AI reports.
- Billing and invoicing included.
- API access.
- Smart building integrations.
Questions a building manager in Serbia asks
What is a stambena zajednica?
A Serbian housing community is not something owners have to found: it becomes a legal person at the moment two people own two separate units in the building. Every housing community has a company number, a tax number and a current bank account of its own.
Does a manager need a license in Serbia?
The license for a professional manager is issued to an individual by the Serbian Chamber of Commerce after an examination, and a management company qualifies by employing at least one licensed manager full time on an indefinite contract. The register of professional managers is public and published online by the Serbian Chamber of Commerce; on 14 September 2026 it listed 2,234 registered managers.
Can owners vote electronically?
Yes. Serbian law expressly allows an owner to cast his vote in writing or by electronic means, and an owner who does so counts as present for the quorum. The law prescribes no particular method, platform or state system for an electronic vote.
Who sets the minimum monthly charge?
The assembly sets the monthly amount, but it may not set it below the minimum fixed by the local government. In the City of Belgrade the statutory monthly minimum per flat is 360.85 dinars in a building without a lift and 469.11 dinars in a building with one, set by the City Assembly's decision of 26 June 2018.
What happens if owners don't appoint a manager?
A professional manager is not mandatory in Serbia: the local government imposes one only where a housing community was never registered or has gone thirty days without electing a manager. Where a manager is imposed, the municipal administration appoints him from the register and the local government sets his fee.
What happens if an owner doesn't pay?
Unpaid building charges are pursued through enforcement on an authentic document, decided by Serbian public enforcement officers as well as by the courts. Failing to pay your share of the building's maintenance and management costs is a fixed administrative fine of 5,000 dinars, separate from the debt itself. Default interest on a dinar debt runs by operation of law at the National Bank of Serbia's key policy rate plus eight percentage points.
Does Serbian law require the software to be in Serbian?
Serbia's official-language law applies to state bodies, to organizations exercising public powers and to public enterprises; it does not govern how a private management company communicates with residents.
From the blog
Serbia: free templates and guides
- Before the installer leaves: logins, API and documents you must receiveWhat an installer of intercoms and access control must hand over: device logins, the integration interface (API, SIP), network details and a written test.
- Collecting dues and tracking who paid: spreadsheet or software?Track who paid in Excel or Google Sheets: the columns to copy, the signs you have outgrown the sheet, and how the same task runs in Unitify.
- Tracking arrears and sending reminders: spreadsheet or software?Keep an arrears list and reminder log in Excel or Google Sheets: columns to copy, when it breaks down, and how reminders run in Unitify.
- Running an owners’ meeting and vote: spreadsheet or software?Run an owners' meeting and vote with a spreadsheet: the attendance and vote sheet to copy, signs it is outgrown, and how voting runs in Unitify.
- Handling residents’ repair requests: spreadsheet or software?Log residents' repair requests in Excel or Google Sheets: the columns to copy, signs the log is outgrown, and how requests run in Unitify.
- Sending notices to residents: spreadsheet or software?Keep a log of notices to residents in Excel or Google Sheets: the columns to copy, signs it is outgrown, and how notices run in Unitify.
- Collecting meter readings from residents: spreadsheet or software?Collect water, electricity and heat meter readings in Excel or Google Sheets: the sheet to copy, signs it is outgrown, and how readings run in Unitify.
- Tracking building service and maintenance schedules: spreadsheet or software?Keep a service schedule and contractor log in Excel or Google Sheets: the columns to copy, signs it is outgrown, and how equipment records run in Unitify.
- Keeping building documents in order: spreadsheet or software?Keep a register of building documents in Excel or Google Sheets: the columns to copy, signs it is outgrown, and how documents run in Unitify.
Legal reference
Unitify in nearby markets
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