Software for ban quản lý and Ban quản trị in Vietnam
If a building has a lift, Vietnamese law requires a qualified operating unit (đơn vị quản lý vận hành, informally ban quản lý) to run it — and once the management board (Ban quản trị) is recognised and has asked for the building's 2% maintenance fund, the developer has 30 days to agree the reconciled figure, after which the bank moves the money out of the dedicated account. Unitify runs the billing, the fund's invoice and voucher trail, and resident requests on one platform.
No credit card required
Results across buildings running on Unitify
- 27%more on-time payments
- 34%faster request resolution
- 70%of payments made online
- 10,000+requests handled monthly
Across buildings running on Unitify
CRM
Resident App
Technician App
Billing
AI
Access
Video
Meters
Booking
Marketplace
No more routine
Every one of these becomes a ticket, gets solved and stays on record. One platform for property management.
One platform built for Luật Nhà ở số 27/2023/QH15 (the Housing Law) and the Quy chế quản lý, sử dụng nhà chung cư issued with Thông tư 05/2024/TT-BXD — and the three organs they set up: Hội nghị nhà chung cư (the building conference), Ban quản trị (the management board) and đơn vị quản lý vận hành (the operating unit).
One platform, three layers
Operations
CRM, billing, resident and technician apps. Every request becomes a ticket, every invoice goes out on time.
Building
Intercoms, access control, cameras, meters, EV chargers and building systems. The hardware layer most platforms leave out.
Intelligence
AI answers calls, files tickets and writes reports. Nothing happens without your approval.
Built for the people who run buildings
Platform
Your command center: requests, payments, communication, analytics.
Resident App
Bills, meter readings, requests and door keys in the resident’s pocket.
Technician App
Today’s jobs, routes, photos and checklists, right in the field.
AI Tools
A concierge that answers calls and reports that write themselves.
Billing
Automatic charges, invoices, split bills, debt reminders.
Also equipping new residential complexes
Access control, video intercoms and dispatching for developers building new chung cư in Ho Chi Minh City and beyond.
Everything a building needs
Modules connect to the same platform and the same resident app. Start with requests and payments, add the rest when you need it.
Booking
Residents book the gym, sauna or meeting room and pay in the app.
Digital passes
Guest and courier passes, doors open from the phone.
Meter telemetry
Readings arrive automatically, nobody knocks on doors.
Digital intercom
Intercom calls go straight to the resident’s phone.
EV charging
Stations on the map, sessions booked and paid in the app.
Building management
Ventilation, heating, power and lifts under remote control.
AI Reports
Upload raw files, get a clean report. Excel, accounting systems, even WhatsApp exports.
Video surveillance
Live cameras, archives and plate recognition at the gate.
Developer showcase
Sell your next building to people who already live in one of yours.
Marketplace
Paid services from the management company and its partners.
Telegram bot
Requests and payments for residents who won’t install another app.
Open API
Connect your billing, ERP, chatbots or devices.
Works with what you already use
No Vietnamese payment rail is a connected Unitify integration today — collection runs on the domestic rail, since Vietnam is not among the countries a Stripe business can be based in. Residents already pay through the national bank rail and the intermediary payment providers the State Bank of Vietnam licenses.
Payment methods residents already use
- VietQR (NAPAS 247)
- Bank transfer
- MoMo
- ZaloPay
- VNPAY
Works alongside
- Accounting software (file exchange)
- Telegram
- Smart devices
Close the month in minutes
Easybilly applies each building’s own rules, generates the invoices and sends them to the resident app. Every line says where its number came from.
- Operating service fee (per m²)
- ₫702,000
- Parking
- ₫100,000
- Domestic water
- ₫133,333
- Electricity, common areas
- ₫10,000
- Fire and explosion insurance
- ₫16,667
- Board remuneration
- ₫26,667
- Intercom
- ₫10,000
- Operating service fee (per m²)
- ₫1,248,000
- Parking
- ₫177,778
- Domestic water
- ₫237,037
- Electricity, common areas
- ₫17,778
- Fire and explosion insurance
- ₫29,630
- Board remuneration
- ₫47,407
- Intercom
- ₫10,000
- Operating service fee (per m²)
- ₫1,053,000
- Parking
- ₫150,000
- Domestic water
- ₫200,000
- Electricity, common areas
- ₫15,000
- Fire and explosion insurance
- ₫25,000
- Board remuneration
- ₫40,000
- Intercom
- ₫10,000
- Import apartments, owners and opening balances from Excel or your old system.
- Charge per square metre, per apartment, per resident or a flat amount.
- Residents get a PDF with a QR code, or pay in one tap in the app.
Meet your 24/7 dispatcher
AI Concierge answers every call and chat, creates tickets and keeps residents posted. A human approves every decision.
- Resident: Hello! I just noticed there’s no hot water in my apartment. Could you look into what’s going on?
- AI Concierge: Hi there! Thanks for letting us know. We’ll send a technician to take a look within the next hour. Could you confirm someone will be home?
- Resident: The technician, Tuấn, just left — everything works.
- AI Concierge: Glad to hear it! I’ve marked the request as resolved. From your first message to the fix: 52 minutes.
Who runs their buildings on Unitify
Property managers
Calls, spreadsheets and debtors eat your margin.
Cut operating costs and collect payments on time.
Owners’ associations
Volunteers drown in admin work.
Run your building transparently, without an office.
Starting an association
You are forming one from scratch, with no system and no budget.
Set up payments, vetted contractors and a resident chat on the free plan.
Developers
Handover chaos ruins the brand you built.
Launch a branded management company out of the box, white label included.
Buildings that run on Unitify
Ande Tower runs digital-first
A premium residential complex in Georgia moved requests, payments, access and resident communication to Unitify.
- 80%on-time collection, up from 40% in 6 months
- 3xfaster request handling
- +❤️resident loyalty
Avant Park: residents were paying on day one
The developer's own management company in Baku moved charges from Excel to Unitify billing within the first months; residents pay through the app.
- 1,000apartments connected
- 300app downloads in the first 24 hours
- $1,000+paid through the app in the first 24 hours
The difference is the routine
Built by a property manager
In 2012 Ilia Sotonin started a residential management company and kept the duty phone under his pillow. The software he built to get some sleep grew into a platform for 10,000 management companies and more than 5 million apartments. Unitify is that platform, rebuilt for the global market.
- 2012in property management since
- 10,000management companies
- 5M+apartments
Pricing that scales with your buildings
Unlimited users and properties on every plan. Optional add-ons, charged only if you switch them on: billing $0.5 per invoice (free on Pro), video and intercom $1 per apartment.
Free
$0/ apartment / month
- Core features.
- One news post for residents per month.
- No AI features.
Base
$0.5/ apartment / month
- Full features.
- Unlimited news posts for residents.
- AI request classifier.
- Digital passes.
- Booking for shared spaces.
Pro
$1.5/ apartment / month
- Everything in Base.
- AI concierge.
- AI reports.
- Billing and invoicing included.
- API access.
- Smart building integrations.
Questions a Ban quản trị or operating unit asks in Vietnam
When is a management board mandatory in Vietnam?
A Ban quản trị (management board) is compulsory in a multi-owner building of 20 apartments or more; below that threshold, owners and users decide for themselves whether to form one.
Does an operating unit need a licence?
No. Vietnam issues no licence (giấy phép). Managers and staff directly involved in operations must have relevant professional qualifications and hold a training certificate, and the firm may only trade after a written eligibility notice from the competent authority.
Can a building hold its conference online?
Only where an epidemic or natural disaster makes an in-person meeting impossible. Otherwise the building conference (Hội nghị nhà chung cư) is held in person, and votes are weighted by area — one square metre of privately owned area is one vote — while attendance is counted in people.
Who holds the 2% maintenance fund?
The management board holds it in its own dedicated bank account once recognised. A platform can record the fund, keep its invoice and voucher trail, and report on it — it never spends the fund on operation.
How do residents pay?
VietQR bank transfer through NAPAS 247, a direct bank transfer, or one of the licensed payment providers residents already use — MoMo, ZaloPay or VNPAY.
What can residents do in the app?
Send requests and reports (phản ánh) to the operating unit, pay bills through the methods above, submit meter readings, read announcements from the building management office (ban quản lý), register guest passes, book shared amenities, and take part in surveys and polls between conferences.
What language does the platform use?
Vietnamese and English.
From the blog
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