Software for pengelola rusun and PPPSRS boards in Indonesia
Permen PKP No. 4 of 2025 lists among the obligations of a licensed pengelola rusun (the building manager) the use of a “sistem informasi pelaporan pengelolaan terkomputerisasi” — a computerised management reporting system that members of the PPPSRS, the owners’ and occupants’ association, can access. Unitify keeps IPL (iuran pengelolaan lingkungan, the monthly service charge) balances per unit, records each payment against the right unit and gives owners and residents an app where they see their charges.
No credit card required
Results from live deployments in Georgia and Azerbaijan
- 80%on-time collection at Ande Tower, up from 40% in six months
- 3xfaster request handling at Ande Tower
- 74%of collected payments made in the app at Avant Park (Aug 2026; 19% in June)
- 1,000apartments connected at Avant Park
Live deployments: Ande Tower (Batumi, Georgia), Avant Park (Baku, Azerbaijan)
CRM
Resident App
Technician App
Billing
AI
Access
Video
Meters
Booking
Marketplace
No more routine
Every one of these becomes a ticket, gets solved and stays on record. One platform to run the whole building.
One platform for the developer in its transition period, the PPPSRS that takes the building over and the pengelola rusun it appoints.
One platform, three layers
Operations
CRM, billing, resident and technician apps. Every request becomes a ticket, every invoice goes out on time.
Building
Intercoms, access control, cameras, meters, EV chargers and building systems. The hardware layer most platforms leave out.
Intelligence
AI answers calls, files tickets and writes reports. Nothing happens without your approval.
Built for the people who run buildings
Platform
Your command center: requests, payments, communication, analytics.
Resident App
Bills, meter readings, requests and door keys in the resident’s pocket.
Technician App
Today’s jobs, routes, photos and checklists, right in the field.
AI Tools
A concierge that answers calls and reports that write themselves.
Billing
Automatic charges, invoices, split bills, debt reminders.
Also equipping buildings with smart systems
Access control, video intercoms and remote meter reading for new and existing rumah susun and apartemen.
Everything a building needs
Modules connect to the same platform and the same resident app. Start with requests and payments, add the rest when you need it.
Booking
Residents book the gym, sauna or meeting room and pay in the app.
Digital passes
Guest and courier passes, doors open from the phone.
Meter telemetry
Readings arrive automatically, nobody knocks on doors.
Digital intercom
Intercom calls go straight to the resident’s phone.
EV charging
Stations on the map, sessions booked and paid in the app.
Building management
Ventilation, heating, power and lifts under remote control.
AI Reports
Upload raw files, get a clean report. Excel, accounting systems, even WhatsApp exports.
Video surveillance
Live cameras, archives and plate recognition at the gate.
Developer showcase
Sell your next building to people who already live in one of yours.
Marketplace
Paid services from the management company and its partners.
Telegram bot
Requests and payments for residents who won’t install another app.
Open API
Connect your billing, ERP, chatbots or devices.
How residents pay today (recorded in Unitify, not integrated)
Owners pay IPL as they do today and Unitify records the payment; there is no QRIS or bank virtual account integration.
Payment methods residents already use
- QRIS
- Bank virtual account
Works alongside
- Accounting software (file exchange)
- Telegram
- Smart devices
Close the month in minutes
Easybilly applies each building’s own rules, generates the invoices and sends them to the resident app. Every line says where its number came from.
- Import apartments, owners and opening balances from Excel or your old system.
- Charge per square meter, per apartment, per resident or a flat amount.
- Residents get a PDF with a QR code. Paying in the app needs a payment provider connected for your buildings; we agree it per project.
Meet your 24/7 dispatcher
AI Concierge answers every call and chat, creates tickets and keeps residents posted. A human approves every decision.
- Resident: Hello! I just noticed there’s no hot water in my apartment. Could you look into what’s going on?
- AI Concierge: Hi there! Thanks for letting us know. We’ll send a technician to take a look within the next hour. Could you confirm someone will be home?
- Resident: The technician, Dimas, just left — everything works.
- AI Concierge: Glad to hear it! I’ve marked the request as resolved. From your first message to the fix: 52 minutes.
Who Unitify is built for
Management companies
Calls, spreadsheets and debtors eat your margin.
Cut operating costs and collect payments on time.
Owners’ associations
Volunteers drown in admin work.
Run your building transparently, without an office.
Starting an association
You are forming one from scratch, with no system and no budget.
Set up payments, vetted contractors and a resident chat on the free plan.
Developers
Handover chaos ruins the brand you built.
Launch a ready-to-run management company; your own branding is a paid white-label option.
Buildings that run on Unitify
Ande Tower runs digital-first
A premium residential complex in Georgia moved requests, payments, access and resident communication to Unitify.
- 80%on-time collection, up from 40% in 6 months
- 3xfaster request handling
Avant Park: residents were paying on day one
The developer's own management company in Baku moved charges from Excel to Unitify billing within the first months; residents pay through the app.
- 1,000apartments connected
- 300app downloads in the first 24 hours
- $1,000+paid through the app in the first 24 hours
The difference is the routine
Built by a property manager
In 2012 Ilia Sotonin started a residential management company and kept the duty phone under his pillow. The software he built to get some sleep grew into a platform for 10,000 management companies and more than 5 million apartments. Unitify is that platform, rebuilt for the global market.
- 2012running buildings since
- 10,000management companies
- 5M+apartments
Pricing that scales with your buildings
Unlimited users and properties on every plan. Optional add-ons, charged only if you switch them on: billing $0.5 per invoice (free on Pro), video and intercom $1 per apartment.
Free
$0/ apartment / month
- Core features.
- One news post for residents per month.
- No AI features.
Base
$1/ apartment / month
- Full features.
- Unlimited news posts for residents.
- AI request classifier.
- Digital passes.
- Booking for shared spaces.
Pro
$3/ apartment / month
- Everything in Base.
- AI concierge.
- AI reports.
- Billing and invoicing included.
- API access.
- Smart building integrations.
Questions a pengelola rusun or PPPSRS board in Indonesia asks
What is the PPPSRS and when must it be formed?
The PPPSRS (Perhimpunan Pemilik dan Penghuni Satuan Rumah Susun) is a legal entity whose members are the owners or occupants of a rumah susun (Permen PKP No. 4 of 2025, Pasal 1). The owners must form it, and the developer must facilitate its formation before the transition period ends; that period lasts at most one year from the first handover of a unit to an owner, whether or not every unit has been sold (Pasal 58). Confirm the wording against the official text with a local adviser.
Who can act as pengelola rusun?
Under Permen PKP No. 4 of 2025, management of a rumah susun milik must be carried out by a pengelola that is a legal entity. The pengelola registers and obtains a business licence from the regent or mayor, and in DKI Jakarta from the governor; the licence goes to a pengelola with management competence and staff with technical building competence (Pasal 11). Confirm the wording against the official text with a local adviser.
What reporting does the regulation ask of the pengelola?
Among the pengelola’s obligations, the regulation lists the use of a “sistem informasi pelaporan pengelolaan terkomputerisasi yang dapat diakses oleh Anggota PPPSRS”, a computerised management reporting system that PPPSRS members can access, and a regular report on performance and problems to the PPPSRS board at least once every three months (Pasal 14(2)(b) and (c)). The regulation names no product, and Unitify does not claim to be that system. What Unitify keeps is the per-unit IPL balance, every charge and payment, and a resident app where owners and residents can open them. Confirm the wording against the official text with a local adviser.
How is IPL apartemen calculated?
The management cost is funded from the iuran pengelolaan lingkungan. The IPL of each unit is calculated from its NPP (nilai perbandingan proporsional, the unit’s proportional share) multiplied by the total annual management cost set at the musyawarah (Pasal 27(4)). IPL is borne by owners and occupants proportionally and paid to the PPPSRS (Pasal 28(2)). Confirm the wording against the official text with a local adviser.
What does the developer do during the transition period?
Until the PPPSRS is formed, the developer (pelaku pembangunan) must manage the rumah susun itself or together with a licensed pengelola (Pasal 15). Its tasks include setting the transition-period IPL, drawing up the sinking fund budget, preparing six-monthly financial reports for owners and handing audited transition-period accounts to the PPPSRS (Pasal 16). Confirm the wording against the official text with a local adviser.
Which regulation is this, and what did it replace?
Permen PKP No. 4 of 2025 on the management of rumah susun milik and the PPPSRS was set on 17 April 2025 and promulgated on 22 April 2025. It repeals Permen PUPR No. 14 of 2021 on the PPPSRS (Pasal 100) and took effect on the day it was promulgated (Pasal 101). Confirm the wording against the official text with a local adviser.
What does Unitify do with IPL?
It keeps a balance per unit, records each payment against the right unit, sends automatic reminders and sends the charge to the resident app, instead of reconstructing the IPL arrears at month end in a spreadsheet. Requests from residents are tracked in the same place.
Does Unitify integrate with QRIS or bank virtual accounts?
There is no QRIS or bank virtual account integration. Owners pay IPL as they do today and Unitify records the payment against the right unit.
From the blog
Indonesia: free templates and guides
- Before the installer leaves: logins, API and documents you must receiveWhat an installer of intercoms and access control must hand over: device logins, the integration interface (API, SIP), network details and a written test.
- Collecting dues and tracking who paid: spreadsheet or software?Track who paid in Excel or Google Sheets: the columns to copy, the signs you have outgrown the sheet, and how the same task runs in Unitify.
- Tracking arrears and sending reminders: spreadsheet or software?Keep an arrears list and reminder log in Excel or Google Sheets: columns to copy, when it breaks down, and how reminders run in Unitify.
- Running an owners’ meeting and vote: spreadsheet or software?Run an owners' meeting and vote with a spreadsheet: the attendance and vote sheet to copy, signs it is outgrown, and how voting runs in Unitify.
- Handling residents’ repair requests: spreadsheet or software?Log residents' repair requests in Excel or Google Sheets: the columns to copy, signs the log is outgrown, and how requests run in Unitify.
- Sending notices to residents: spreadsheet or software?Keep a log of notices to residents in Excel or Google Sheets: the columns to copy, signs it is outgrown, and how notices run in Unitify.
- Collecting meter readings from residents: spreadsheet or software?Collect water, electricity and heat meter readings in Excel or Google Sheets: the sheet to copy, signs it is outgrown, and how readings run in Unitify.
- Tracking building service and maintenance schedules: spreadsheet or software?Keep a service schedule and contractor log in Excel or Google Sheets: the columns to copy, signs it is outgrown, and how equipment records run in Unitify.
- Keeping building documents in order: spreadsheet or software?Keep a register of building documents in Excel or Google Sheets: the columns to copy, signs it is outgrown, and how documents run in Unitify.
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