Estate service charge software for Excos and facility managers in Nigeria
A Nigerian estate collects its service charge on the terms its residents’ association and owners have agreed, and each new Exco inherits whatever records the last one kept. Unitify keeps those records per unit — balances, payments, private reminders and a resident app — so they survive the next election.
No credit card required
Results from live deployments in Georgia and Azerbaijan
- 80%on-time collection at Ande Tower, up from 40% in six months
- 3xfaster request handling at Ande Tower
- 74%of collected payments made in the app at Avant Park (Aug 2026; 19% in June)
- 1,000apartments connected at Avant Park
Live deployments: Ande Tower (Batumi, Georgia), Avant Park (Baku, Azerbaijan)
CRM
Resident App
Technician App
Billing
AI
Access
Video
Meters
Booking
Marketplace
No more routine
Every one of these becomes a ticket, gets solved and stays on record. One platform to run the whole building.
The developer builds the estate, a facility manager runs it, an elected Exco answers to the residents — one system for the units, the service charge and the gate.
One platform, three layers
Operations
CRM, billing, resident and technician apps. Every request becomes a ticket, every invoice goes out on time.
Building
Intercoms, access control, cameras, meters, EV chargers and building systems. The hardware layer most platforms leave out.
Intelligence
AI answers calls, files tickets and writes reports. Nothing happens without your approval.
Built for the people who run buildings
Platform
Your command center: requests, payments, communication, analytics.
Resident App
Bills, meter readings, requests and door keys in the resident’s pocket.
Technician App
Today’s jobs, routes, photos and checklists, right in the field.
AI Tools
A concierge that answers calls and reports that write themselves.
Billing
Automatic charges, invoices, split bills, debt reminders.
Also fitting Lagos estates with smart systems
Access control, video intercoms, cameras and gate barriers for estates and new apartment developments in Nigeria.
Everything a building needs
Modules connect to the same platform and the same resident app. Start with requests and payments, add the rest when you need it.
Booking
Residents book the gym, sauna or meeting room and pay in the app.
Digital passes
Guest and courier passes, doors open from the phone.
Meter telemetry
Readings arrive automatically, nobody knocks on doors.
Digital intercom
Intercom calls go straight to the resident’s phone.
EV charging
Stations on the map, sessions booked and paid in the app.
Building management
Ventilation, heating, power and lifts under remote control.
AI Reports
Upload raw files, get a clean report. Excel, accounting systems, even WhatsApp exports.
Video surveillance
Live cameras, archives and plate recognition at the gate.
Developer showcase
Sell your next building to people who already live in one of yours.
Marketplace
Paid services from the management company and its partners.
Telegram bot
Requests and payments for residents who won’t install another app.
Open API
Connect your billing, ERP, chatbots or devices.
How residents pay today (recorded in Unitify, not integrated)
Residents keep paying as they do now and Unitify records each payment against the right unit; NIP bank transfers are not integrated with Unitify.
Payment methods residents already use
- NIP bank transfer
Works alongside
- Accounting software (file exchange)
- Telegram
- Smart devices
Close the month in minutes
Easybilly applies each building’s own rules, generates the invoices and sends them to the resident app. Every line says where its number came from.
- Import apartments, owners and opening balances from Excel or your old system.
- Charge per square meter, per apartment, per resident or a flat amount.
- Residents get a PDF with a QR code. Paying in the app needs a payment provider connected for your buildings; we agree it per project.
Meet your 24/7 dispatcher
AI Concierge answers every call and chat, creates tickets and keeps residents posted. A human approves every decision.
- Resident: Hello! I just noticed there’s no hot water in my apartment. Could you look into what’s going on?
- AI Concierge: Hi there! Thanks for letting us know. We’ll send a technician to take a look within the next hour. Could you confirm someone will be home?
- Resident: The technician, Chidi, just left — everything works.
- AI Concierge: Glad to hear it! I’ve marked the request as resolved. From your first message to the fix: 52 minutes.
Who Unitify is built for
Management companies
Calls, spreadsheets and debtors eat your margin.
Cut operating costs and collect payments on time.
Owners’ associations
Volunteers drown in admin work.
Run your building transparently, without an office.
Starting an association
You are forming one from scratch, with no system and no budget.
Set up payments, vetted contractors and a resident chat on the free plan.
Developers
Handover chaos ruins the brand you built.
Launch a ready-to-run management company; your own branding is a paid white-label option.
Buildings that run on Unitify
Ande Tower runs digital-first
A premium residential complex in Georgia moved requests, payments, access and resident communication to Unitify.
- 80%on-time collection, up from 40% in 6 months
- 3xfaster request handling
Avant Park: residents were paying on day one
The developer's own management company in Baku moved charges from Excel to Unitify billing within the first months; residents pay through the app.
- 1,000apartments connected
- 300app downloads in the first 24 hours
- $1,000+paid through the app in the first 24 hours
The difference is the routine
Built by a property manager
In 2012 Ilia Sotonin started a residential management company and kept the duty phone under his pillow. The software he built to get some sleep grew into a platform for 10,000 management companies and more than 5 million apartments. Unitify is that platform, rebuilt for the global market.
- 2012running buildings since
- 10,000management companies
- 5M+apartments
Pricing that scales with your buildings
Unlimited users and properties on every plan. Optional add-ons, charged only if you switch them on: billing $0.5 per invoice (free on Pro), video and intercom $1 per apartment.
Free
$0/ apartment / month
- Core features.
- One news post for residents per month.
- No AI features.
Base
$1/ apartment / month
- Full features.
- Unlimited news posts for residents.
- AI request classifier.
- Digital passes.
- Booking for shared spaces.
Pro
$3/ apartment / month
- Everything in Base.
- AI concierge.
- AI reports.
- Billing and invoicing included.
- API access.
- Smart building integrations.
What estate Excos and facility managers in Nigeria ask us
Who decides how much service charge each unit pays?
This page states no legal rule for it. The amount and the split between units are whatever your residents’ association constitution, the estate rules and each owner’s purchase or lease terms provide, as applied by the Exco or the facility manager. If a unit disputes its share, those documents are what a Nigerian lawyer will read first.
Is there a Lagos law that touches estate managers?
The Lagos State House of Assembly lists a Lagos State Real Estate Regulatory Authority Law, 2021 among the laws passed by its 9th Assembly. We do not summarise its terms here, so ask a Lagos lawyer whether and how it applies to your estate manager or facility manager.
Our Exco changes after every election. How do we keep the records?
The balances, payments and notices stay in Unitify under the estate, not in an outgoing treasurer’s laptop, so the new Exco starts with every unit’s position on day one.
How do we chase unpaid service charge without naming people in the estate group chat?
Each unit with a balance gets an automatic reminder of its own, and the facility manager sees who is behind without posting a list for everyone.
Can residents report a fault at the gate, the pump or the street lights?
Yes. Residents log the request in the app and the facility manager follows it until it is closed, so the Exco can see what was reported and what is still open.
What does Unitify do with the service charge?
It keeps a balance for every unit, records each payment against the unit it belongs to and puts each charge in the resident app, so the Exco sees current balances during the month instead of a total rebuilt at month end.
Does Unitify integrate with NIP bank transfers?
No. There is no integration with NIP transfers or any bank: residents pay as they do today and Unitify records the payment against the right unit. Paying online by card inside the resident app needs a payment provider connected for your buildings; we agree it per project.
From the blog
Nigeria: free templates and guides
- Before the installer leaves: logins, API and documents you must receiveWhat an installer of intercoms and access control must hand over: device logins, the integration interface (API, SIP), network details and a written test.
- Collecting dues and tracking who paid: spreadsheet or software?Track who paid in Excel or Google Sheets: the columns to copy, the signs you have outgrown the sheet, and how the same task runs in Unitify.
- Tracking arrears and sending reminders: spreadsheet or software?Keep an arrears list and reminder log in Excel or Google Sheets: columns to copy, when it breaks down, and how reminders run in Unitify.
- Running an owners’ meeting and vote: spreadsheet or software?Run an owners' meeting and vote with a spreadsheet: the attendance and vote sheet to copy, signs it is outgrown, and how voting runs in Unitify.
- Handling residents’ repair requests: spreadsheet or software?Log residents' repair requests in Excel or Google Sheets: the columns to copy, signs the log is outgrown, and how requests run in Unitify.
- Sending notices to residents: spreadsheet or software?Keep a log of notices to residents in Excel or Google Sheets: the columns to copy, signs it is outgrown, and how notices run in Unitify.
- Collecting meter readings from residents: spreadsheet or software?Collect water, electricity and heat meter readings in Excel or Google Sheets: the sheet to copy, signs it is outgrown, and how readings run in Unitify.
- Tracking building service and maintenance schedules: spreadsheet or software?Keep a service schedule and contractor log in Excel or Google Sheets: the columns to copy, signs it is outgrown, and how equipment records run in Unitify.
- Keeping building documents in order: spreadsheet or software?Keep a register of building documents in Excel or Google Sheets: the columns to copy, signs it is outgrown, and how documents run in Unitify.
Ready to cut the routine?
Starting costs nothing
Free is a real plan
No limit on users or buildings on the free plan.
We handle the migration
Moving from another product? We transfer your data and set up the integrations you need.
No sales call required
Sign up, add your first building and see it work. Book a demo when you have questions.