Skip to content
Unitify

Service charge and maintenance software for Kenya's apartment buildings and estates

Unitify runs the Corporation's contributions, the Capital Replacement Reserve Fund and resident requests on one platform — built for a market where the statutory default by-laws already allow a virtual or hybrid general meeting with virtual voting, and an unpaid contribution can become a caution, and then a charge, against the owner's title.

No credit card required

Results across buildings running on Unitify

  • 27%
    more on-time payments
  • 34%
    faster request resolution
  • 70%
    of payments made online
  • 10,000+
    requests handled monthly

Across buildings running on Unitify

CRM
Resident App
Technician App
Billing
AI
Access
Video
Meters
Booking
Marketplace
Unitify

No more routine

Every one of these becomes a ticket, gets solved and stays on record. One platform for property management.

One platform for the Corporation, its board and the manager it engages contributions by unit factor and the Corporation's own statutory power to use technology in the execution of its duties come from the Act itself, and the Capital Replacement Reserve Fund from the by-laws every Corporation starts with.

One platform, three layers

  1. Operations

    CRM, billing, resident and technician apps. Every request becomes a ticket, every invoice goes out on time.

  2. Building

    Intercoms, access control, cameras, meters, EV chargers and building systems. The hardware layer most platforms leave out.

  3. Intelligence

    AI answers calls, files tickets and writes reports. Nothing happens without your approval.

Built for the people who run buildings

  • Platform

    Your command center: requests, payments, communication, analytics.

  • Resident App

    Bills, meter readings, requests and door keys in the resident’s pocket.

  • Technician App

    Today’s jobs, routes, photos and checklists, right in the field.

  • AI Tools

    A concierge that answers calls and reports that write themselves.

  • Billing

    Automatic charges, invoices, split bills, debt reminders.

  • Also equipping new developments in Nairobi

    Access control, video intercoms and dispatching for developers building new sectional-property apartments and estates.

    Resident unlocking the building entrance with a smartphone at a glowing Unitify intercom panel

Everything a building needs

Modules connect to the same platform and the same resident app. Start with requests and payments, add the rest when you need it.

  • Booking

    Residents book the gym, sauna or meeting room and pay in the app.

  • Digital passes

    Guest and courier passes, doors open from the phone.

  • Meter telemetry

    Readings arrive automatically, nobody knocks on doors.

  • Digital intercom

    Intercom calls go straight to the resident’s phone.

  • EV charging

    Stations on the map, sessions booked and paid in the app.

  • Building management

    Ventilation, heating, power and lifts under remote control.

  • AI Reports

    Upload raw files, get a clean report. Excel, accounting systems, even WhatsApp exports.

  • Video surveillance

    Live cameras, archives and plate recognition at the gate.

  • Developer showcase

    Sell your next building to people who already live in one of yours.

  • Marketplace

    Paid services from the management company and its partners.

  • Telegram bot

    Requests and payments for residents who won’t install another app.

  • Open API

    Connect your billing, ERP, chatbots or devices.

Works with what you already use

No Kenyan payment rail is a connected Unitify integration today — Stripe lists Kenya in its extended network, through Paystack. Residents already pay through M-PESA and the bank-to-bank PesaLink rail, and every provider legally allowed to move retail money in Kenya is authorised by the Central Bank of Kenya under the National Payment System Act and listed in its public directory — 41 of them as at 6 November 2025.

Payment methods residents already use

How residents already pay. Unitify’s billing reconciles the payment; these are not Unitify-built connectors.

  • M-PESA (Paybill / Till)
  • M-PESA business API (Daraja)
  • PesaLink
  • Bank transfer
  • Stripe

Works alongside

Tools your building already uses for notifications and file exchange, not for processing payments.

  • Accounting software (file exchange)
  • Telegram
  • Smart devices
Easybilly

Close the month in minutes

Easybilly apportions the Corporation's contributions and Capital Replacement Reserve Fund by unit factor, generates the invoices and sends them to the resident app. Every line says where its number came from.

EasybillyPaid
Unit B2June 2026
24 Argwings Kodhek Road, Kilimani, Nairobi
Monthly contribution
Ksh 8,300.00
Capital Replacement Reserve Fund
Ksh 1,660.00
Water (sub-metered)
Ksh 1,800.00
Garbage collection
Ksh 500.00
Parking
Ksh 1,000.00
Total dueKsh 13,260.00
EasybillyPaid
Unit C7June 2026
24 Argwings Kodhek Road, Kilimani, Nairobi
Monthly contribution
Ksh 14,800.00
Capital Replacement Reserve Fund
Ksh 2,960.00
Water (sub-metered)
Ksh 1,800.00
Garbage collection
Ksh 500.00
Parking
Ksh 1,000.00
Total dueKsh 21,060.00
EasybillyPaid
Unit A4June 2026
24 Argwings Kodhek Road, Kilimani, Nairobi
Monthly contribution
Ksh 12,500.00
Unit A4 · unit factor 125 of 10,000
Capital Replacement Reserve Fund
Ksh 2,500.00
Water (sub-metered)
Ksh 1,800.00
Garbage collection
Ksh 500.00
Parking
Ksh 1,000.00
Total dueKsh 18,300.00
  • Import units, owners, unit factors and opening balances from Excel or your old system.
  • Charge every unit its share of the budget by unit factor, out of 10,000 for the parcel — never a flat rate per square metre.
  • Residents pay the way Kenyans already pay — M-PESA Paybill or Till, an M-Pesa Express prompt, or PesaLink from their own banking app — and Easybilly records and reconciles it.
Learn more about Easybilly
AI Concierge

Meet your 24/7 dispatcher

AI Concierge answers every call and chat, creates tickets and keeps residents posted. A human approves every decision.

AI Concierge
  1. Resident: Hello! I just noticed there’s no hot water in my apartment. Could you look into what’s going on?
  2. AI Concierge: Hi there! Thanks for letting us know. We’ll send a technician to take a look within the next hour. Could you confirm someone will be home?
  3. Resident: The technician, Joseph, just left — everything works.
  4. AI Concierge: Glad to hear it! I’ve marked the request as resolved. From your first message to the fix: 52 minutes.
Ticket openedTechnician assignedResolved52 min

Who runs their buildings on Unitify

  • Property managers

    Calls, spreadsheets and debtors eat your margin.

    Cut operating costs and collect payments on time.

  • Owners’ associations

    Volunteers drown in admin work.

    Run your building transparently, without an office.

  • Starting an association

    You are forming one from scratch, with no system and no budget.

    Set up payments, vetted contractors and a resident chat on the free plan.

  • Developers

    Handover chaos ruins the brand you built.

    Launch a branded management company out of the box, white label included.

Buildings that run on Unitify

Ande Tower runs digital-first

A premium residential complex in Georgia moved requests, payments, access and resident communication to Unitify.

  • 80%
    on-time collection, up from 40% in 6 months
  • 3x
    faster request handling
  • +❤️
    resident loyalty
Ande Tower, a premium residential complex, at dusk (illustrative render)

Avant Park: residents were paying on day one

The developer's own management company in Baku moved charges from Excel to Unitify billing within the first months; residents pay through the app.

  • 1,000
    apartments connected
  • 300
    app downloads in the first 24 hours
  • $1,000+
    paid through the app in the first 24 hours
74%
of payments via the app by month three, up from 19%
Avant Park · Baku, Azerbaijan

The difference is the routine

Requests live in phone calls and chats
Every request becomes a tracked ticket
Debt collection by hand, late payments
Auto reminders and online payments, 27% more on-time payments
Intercom, cameras and meters in separate systems
One platform controls the whole building
Reports take days in Excel
AI builds a report from raw data in minutes
Residents call to ask what’s happening
Residents see the status in the app
Buying starts with a sales call and a contract
Start free today, talk to sales when you’re ready
Ilia Sotonin, founder of Unitify

Built by a property manager

In 2012 Ilia Sotonin started a residential management company and kept the duty phone under his pillow. The software he built to get some sleep grew into a platform for 10,000 management companies and more than 5 million apartments. Unitify is that platform, rebuilt for the global market.

  • 2012
    in property management since
  • 10,000
    management companies
  • 5M+
    apartments
Pricing

Pricing that scales with your buildings

Unlimited users and properties on every plan. Optional add-ons, charged only if you switch them on: billing $0.5 per invoice (free on Pro), video and intercom $1 per apartment.

  • Free

    $0

    / apartment / month

    • Core features.
    • One news post for residents per month.
    • No AI features.

    A plan, not a trial. No card, no expiry.

  • Base

    Most popular
    $0.5

    / apartment / month

    • Full features.
    • Unlimited news posts for residents.
    • AI request classifier.
    • Digital passes.
    • Booking for shared spaces.

    30 days, no credit card required

  • Pro

    $1.5

    / apartment / month

    • Everything in Base.
    • AI concierge.
    • AI reports.
    • Billing and invoicing included.
    • API access.
    • Smart building integrations.

    AI features have their own usage limit. It is set high enough that most companies never reach it. Past that point usage is billed per token, and we tell you before you get close.

    30 days, no credit card required

See full pricing

Questions a Corporation board, property manager or managing agent in Kenya asks

Can we hold the AGM online and vote online?

Yes, if the Corporation's by-laws allow it. Kenya's statutory default by-laws define a general meeting as one that may be convened physically, virtually, or as a hybrid of the two, and say that where a meeting is held virtually, owners or their proxies may vote virtually — permission only, with no technical specification attached. Unitify records the vote; whether a given resolution is valid is a matter for the Corporation's own by-laws and, if it is disputed, for the Dispute Resolution Committee or the Environment and Land Court.

How are contributions calculated?

By unit factor. Every unit in a Kenyan sectional-property parcel carries a whole-number unit factor endorsed on the registered sectional plan, and the unit factors for the parcel always total 10,000. A contribution levied on the Corporation's members is apportioned in that same proportion — so the same number drives the ledger and, on any vote taken by poll, the ballot.

What happens with arrears?

A contribution becomes due when the Corporation passes the resolution levying it, and both the owner at that time and the owner when proceedings start are jointly and severally liable for it. Where the by-laws allow it, the Corporation may charge interest, capped by default at the Central Bank of Kenya's base lending rate. It can also register a caution against the defaulting owner's title, which gives it a charge over the unit ranking from the date of registration, to be withdrawn within thirty days of payment — and on request it must certify what was levied, how it is payable, how much has been paid and the interest owing, with that certificate standing as conclusive proof.

How do residents pay?

The way Kenyans already pay: M-PESA, through the building's Paybill or Till or an M-Pesa Express prompt on the handset, PesaLink account-to-account from a bank app, internet banking or bank USSD, or a bank transfer. Unitify records and reconciles the payment — these are payment methods residents already use, not a Unitify integration with any of the rails themselves.

Do we need to register with the Data Commissioner?

Your property manager does, and so does any building running security cameras. Kenya's Data Protection Act exempts small controllers and processors from mandatory registration, but that exemption is switched off for anyone processing personal data for a purpose the regulations name in their Third Schedule — and that schedule lists both "property management including the selling of land" and "crime prevention … including operating security CCTV system". So a property manager, and any building running cameras, registers with the Office of the Data Protection Commissioner regardless of size. Whether a Corporation that manages itself and runs no cameras is caught is not settled on the face of the regulations — ask a Kenyan adviser.

Does the developer have to hand over documents?

Yes. The owner of the land at the time the sectional plan is registered must give the Corporation, free of charge and within a hundred and eighty days of registration, the warranties and guarantees, the structural, electrical, mechanical and architectural drawings, the as-built drawings, the underground-services plans, every agreement the Corporation is a party to, and every county permit — the same equipment-and-documents register Unitify's own equipment module is built to hold.

Is a managing agent mandatory?

No. Engaging a property manager is the Corporation's choice, not a legal requirement — the Act lets the board procure one "as they deem necessary", nothing more. One statutory wrinkle worth knowing: a management agreement signed while the board is still developer-controlled cannot be cancelled without cause for two years from the day it was entered into — unless the agreement itself allows an earlier exit — and then only on sixty days' written notice.

From the blog

All articles

Ready to cut the routine?

Starting costs nothing

  • Free is a real plan

    No limit on units or buildings on the free plan. Most property managers and self-managing Corporation boards run daily operations on it alone.

  • We handle the migration

    Moving from another product? We transfer your data and set up the integrations you need.

  • No sales call required

    Sign up, add your first building and see it work. Book a demo when you have questions.